Based on a real customer experience

REFUND PENDING SINCE 3 YEARS

A broadband connection was easy to get. Getting closure has taken considerably more bandwidth.

“Main bas ek aur customer hoon... farq sirf itna hai, main abhi bhi wait kar raha hoon.”

We are resilient. Not by choice, but by force.

See Full Story Still Waiting?

Status

Pending

The service ended. The follow-up plan did not.

Time Passed

3 Years

Weeks became months. Months became records.

Consumer Mood

Patient

For longer than any support script should require.

The Journey

HOW IT STARTED. HOW IT’S STILL GOING.

The issue was not one dramatic failure. It was a sequence of small frictions, repeated often enough to become the full experience.

Took a broadband connection

The expectation was simple: reliable internet and support that works like support.

Faced unstable internet

Service interruptions and inconsistency started showing up more often than invited.

Support got difficult

Reaching customer support often felt slower and more tiring than the fix itself should have been.

IVR had options, clarity less so

Language choices existed, yet communication and resolution still felt strangely premium.

Basic requests needed repeat follow-ups

Even simple actions seemed to require reminders, patience, and a good relationship with your call log.

Requested disconnection

At some point, ending the service felt more reasonable than continuing the loop.

Device handover also needed reminders

Returning equipment became its own mini-project with repeated follow-ups.

Device was handed over physically

The device was finally submitted at the office or store, because apparently closure prefers manual mode.

Refund process began. Resolution did not.

The final stage should have been straightforward. It became the longest part of the story.

“Connection lena asaan tha... nikalna kahani ban gaya.”

Common Experiences

THE PROBLEM WAS NEVER JUST THE INTERNET

It was the pattern: unstable service, weak support flow, repeated follow-ups, and a refund still pending after years.

Unstable Internet

A broadband connection should feel dependable, not suspenseful.

Weak Customer Support

Resolution often felt slower than the issue warranted.

Inefficient IVR

More steps, less clarity, and a lot of repeated explaining.

Repeated Follow-Ups

Progress often depended on checking in again. Then again.

Refund Still Pending

The headline writes itself. Unfortunately, so does the delay.

Monologue

I AM JUST A STUPID COMMON CONSUMER

There are two types of consumers.

One who hesitates to take a connection.

And one who learns it the hard way.

I waited because that is what consumers do. We wait for the call back. We wait for the update. We wait because surely the process will notice us eventually.

At first, it feels manageable. A few calls. A few tickets. A few calm explanations repeated with polite optimism.

Then weeks pass. Then months pass. Then years pass with impressive consistency, unlike the resolution.

You stay patient because anger solves nothing. You stay polite because procedure must be followed. You stay available because one missed update might somehow start the story again.

And somewhere along the way, it stops feeling like one refund. It starts feeling like what happens when ordinary consumers are too easy to postpone.

Refund delayed is trust denied. We are resilient...

Community

OTHERS WAITING LIKE ME

No noise. No grand allegations. Just familiar lines from people who know what repeated follow-up sounds like.

“The service ended. The waiting somehow did not.”

“Every update sounded hopeful. The ending stayed postponed.”

“Support responded, but resolution remained politely unavailable.”

“Follow-ups started feeling less like a step and more like the package.”

Still Waiting?

YOU ARE NOT ALONE

One experience can be ignored. A pattern of experiences deserves attention.

Let’s see... inko ab baat khatam karni hai, ya kahani shuru.

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